Frequently Asked Questions
Everything you need to know about your Western style journey.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Custom-made leather boots or specialized hats may require an additional 7-10 days for processing before shipment.
What is your return policy for boots and apparel?
We accept returns on unworn items with original tags and packaging within 30 days of purchase. Please note that boots must show no signs of wear on the soles to be eligible for a full refund.
How do I know which boot size to order?
Western boots often fit differently than athletic shoes. We recommend checking our detailed size guide on each product page, which includes conversion charts for US, Mexican (MX), and European sizing.
Do you offer international shipping?
Yes, El Rodeo Western Boutique ships worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location and local customs regulations.
Are your leather products authentic?
Absolutely. We take pride in sourcing high-quality, authentic leather and exotic skins. Each piece is crafted to ensure durability and traditional Western craftsmanship.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 2 hours of placement by contacting our customer support team via email or phone.